Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, name, and password when you create an account
• Profile Information: Skill level, playing style, goals, and preferences from our quiz
• Video Content: Table tennis videos you upload for analysis
• Communications: Information you provide when contacting our support team

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the Service
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, referring URLs
• Cookies: See Section 7 for details on cookies

1.3 Information from Third Parties

• Payment Information: Our payment processor provides us with transaction confirmations and subscription status (see Section 5)
• Analytics: We receive aggregated analytics data from third-party services

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Analyze your uploaded videos and generate technique feedback
• Personalize your training recommendations and drills
• Process your subscription and manage your account
• Send you service-related communications (account updates, security alerts)
• Send marketing communications (with your consent, which you can withdraw)
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve our AI algorithms
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

3. Legal Basis for Processing (EU/UK Users)

If you are in the European Economic Area (EEA) or United Kingdom, we process your personal data based on the following legal grounds:

• Contract: Processing necessary to provide you with our Service
• Legitimate Interests: Processing for our legitimate business interests (improving our Service, fraud prevention)
• Consent: Where you have given consent (e.g., marketing emails)
• Legal Obligation: Processing required to comply with applicable laws

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our Service (cloud hosting, analytics, email delivery)
• Payment Processor: To process your payments securely (see Section 5)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission

5. Payment Processing

We use Stripe to process payments. When you make a purchase, your payment information is collected and processed directly by Stripe. We do not receive or store your full credit card number.

We receive from our payment processor:

• Your name and email address
• Transaction confirmation and amount
• Subscription status
• Last four digits of your card (for display purposes only)

Stripe processes your data in accordance with their privacy policy: https://stripe.com/privacy

6. Data Storage & Security

6.1 Data Storage

Your data is stored on secure servers provided by Amazon Web Services (AWS). Video files are stored in encrypted cloud storage. We retain your data for as long as your account is active or as needed to provide you with our Service.

6.2 Data Retention

• Account Data: Retained until you delete your account
• Video Uploads: Retained while your subscription is active; deleted 30 days after subscription ends
• Analysis Results: Retained while your account is active
• Payment Records: Retained as required by tax and accounting laws (typically 7 years)

6.3 Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (HTTPS) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand how you use our Service
• Improve our Service
• Deliver relevant advertisements

Types of Cookies

• Essential Cookies: Required for the Service to function (authentication, security)
• Analytics Cookies: Help us understand usage patterns (Google Analytics)
• Marketing Cookies: Used to deliver relevant ads and track conversions (Meta Pixel)

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

8.1 All Users

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Opt-out of marketing communications

8.2 EU/UK Users (GDPR)

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

8.3 California Users (CCPA)

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising your rights

To exercise any of these rights, please contact us at support.spincoach@proton.me. We will respond within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data when transferred internationally.

10. Third-Party Services

Our Service uses the following third-party services that may collect data:

• Stripe: Payment processing - Privacy Policy
• Amazon Web Services: Cloud hosting and storage - Privacy Policy
• Google Analytics: Website analytics - Privacy Policy
• Meta (Facebook): Advertising and analytics - Privacy Policy

11. Children's Privacy

Our Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support.spincoach@proton.me and we will delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice (such as an email notification). Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: